Keepsaker supplies & wholesale

General

▼How do I ask my customer to measure their ring size?

The easiest way to determine a ring size is to measure a well-fitting ring that they already have. Take a ruler or tape measure and measure the inside diameter of the ring. So measure from left to right the inside of the ring and do not measure the edge. The number of millimeters is the ring size.

The most accurate way to determine the ring size is to send them a ring sizer kit or ask them to visit their local jeweler and have them measure the ring finger.

◄Can I return or cancel my order?

If you order a setting or mould that I have made specifically for you (eg. all ring settings), it can not be returned. If you want to return a non custom made setting, you are welcome to return it within 7 day. All personalized jewelry (eg. with an engraving or selected gemstone) has a unique character. This type of product is not eligible for return. If a mistake has been made during the production process of your jewelry, we will of course look for a suitable solution together. In this case or for further information, please contact us via info@printbling.com. Always state your order number and always send a photo of the jewelry so that we can help you as best as possible!

◄Is the ring size I received wrong?

All rings can be 1 size larger or smaller depending on different sizing mandrels. The rings are all measured by hand. Determining the correct ring size can be tricky. We advise you to use our ring Size Conversion chart to determine the correct size.

◄Do you make custom items?

Yes, we do! Custom pieces can be made but only in wholesale quantities. Depending on the item material, design and manufacturing needed we will provide prices, minimum quantity required and time table. Just contact us and let us know what you have in mind.

◄Do you require a business license to purchase from you?

We do not require a business license.

Materials

▼What is gold filled or gold filled?

Gold filled is made up of 3 layers: gold-copper-gold. Sometimes silver is used instead of copper. The gold is mechanically bonded to the copper or silver by heat and pressure. Gold filled will not tarnish, rub off or discolor. In contrast to gold plated, a filled gold piece of jewelry must contain at least 5% of its weight in gold. With gold plated gold this is about 0.05%. My gold filled jewelry uses 14 karat gold. Gold filled should jewelry last a lifetime because the gold layer bonded to the copper core is quite thick.

Wearers who are sensitive to certain metals can wear gold filled without fear of an allergic reaction. Gold filled jewelry can even be worn on a daily basis without fear of fading or rubbing. Filled gold will keep its gold finish for a lifetime and will not fade after a few years like gold plated. Filled gold jewelry cannot be melted down while preserving the gold, because it will then become mixed with the silver or copper.

◄What are gold plated and vermeil gold jewelry?

With gold plated or vermeil gold, steel, silver or brass (mix) is immersed in or coated with a thin layer of gold. This coating or thin layer (which provides the gold color) will wear on a piece of jewelry over time, in contrast to filled gold, where at least 5% gold is bonded to the jewelry with high heat.

◄Why is the silver turning black?

Real silver turns black! It is due to exposure to the open air (oxidation). Silver jewelry also blackens faster due to sweat, perfume, (body lotion and hand cream) and use with cleaning items. It may have to do with the pH value of the skin, with some it is slightly more acidic than others. Also use of medication or even the condition of the customer can influence the blackening of the silver.

Some silver jewelry is rhodium plated or gold plated. As a result, a reaction will take place less quickly and this jewelry will turn black less quickly. However, this process gives the silver more the color of steel. Because I don't like this, I have chosen not to process my jewelry with rhodium.

◄What exactly is sterling silver jewelry (or 925 sterling silver)?

Silver, even that has been fully work-hardened, gradually recrystallizes and softens at room temperature. To maintain hardness, other metals are added to form alloys that are harder, stronger, and less susceptible to scratching and marring. The best-known copper-silver alloy is sterling silver, which is 92.5 percent silver and 7.5 percent copper (hence the name 925 sterling silver).

Fulfillment & shipping

▼Where do you ship to?

We ship worldwide. The estimated shipping date is based on the selected shipping method. Shipping dates are based on business days and they do not include weekends and holidays. Shipping can take longer than expected during Christmas holidays.

◄What are the fulfillment or lead time for keepsake jewelry settings or parts?

It takes up to 5 working days for stocked items
It takes up to 10 working days for custom, handmade and personalised (such as engravings and rings)
Don’t forget to add shipping time to predict when you will receive your parcel. 

◄How do I track my order?

Please visit the My Orders" page for order status and shipping updates. Please keep in mind that some custom items take longer to produce. Check the description on the product page of the item to see if your product requires more production time.

◄What is registered mail?

A registered mail has a tracking number that enables you and us to track it's departure and arrival to almost every country in the world. We highly recommend using a fully tracked or courier service, especially for high value items. Free shipping and the untracked shipping service is uninsured and at your own risk. We will not replace items lost in the post if you didn't choose tracking or insurance.